JK Audio Concierge 2x6 - Manual (Page 8)

Auto-Drop
Most PBX phone systems (and talk shows systems for that matter) are built
on the premise that when you are done talking to one person, and you select
a different line, the first caller automatically gets disconnected. In other words,
you have to go through an extra step to place a call on hold. While this has the
distinct advantage of allowing you to get through calls quickly, you are also more
likely to accidentally lose a call. With Concierge, you have a choice:
• When Auto-Drop is ON, calls are automatically dropped after selecting a
different line, or using the Next and Previous buttons, unless you specifically
put a call on hold.
• When Auto-Drop is OFF, calls are automatically put on hold after selecting a
different line, or using the Next and Previous buttons.
ATTENTION: Auto-Drop is OFF by default, it can be Enabled/Disabled by
using the DIP switch panel (see page 9).
Aux Phone Control
The use of a conventional telephone for call screening and dialing can be an
important part of any system. Concierge Aux Phone jacks provide seamless call
control, allowing the phone to become an integral part of the system.
The Aux Phone takes precedence over the hybrid, similar to picking up the
handset during a speakerphone call. Picking up the handset of a phone
connected to an Aux Phone jack during a call, will disconnect the Hybrid and
connect the Aux phone to the phone line. This is true in all cases except when
using an INN2 in Conference mode, when nothing will happen until one of the
two phone lines is selected.
The Aux Phone will follow these basic rules:
• If a phone connected to the Aux jack is off-hook before a line select button is
pressed, the line will be connected to the phone instead of the hybrid.
• If a call is routed to the hybrid and the phone is taken off-hook, the phone will
take control of the call.
• If the Aux Phone is not present, or on-hook, pressing a line select button will
connect that line to the hybrid.
• If the Aux Phone is connected to a port where no hybrid is connected, and the
phone is on-hook, pressing a line button does nothing.
• If auxiliary phones are part of your system, they should be connected to the
1/A or 2/B Phone Ports for proper system integration. Do not use external line
splitters to connect an Aux phone to any other port. Do not connect an Aux
phone directly to the innkeeper digital hybrid.
10 Concierge™ 2x6 Switch Core Compatibility 11
Compatibility
Innkeeper Compatibility
Concierge communicates with the innkeeper 1x,/1rx, or innkeeper 2 Digital Hybrid
over a serial data port. Some early innkeeper models may require a firmware
upgrade to become compatible. Contact [email protected] for a firmware
upgrade.
Model Serial Number Status
innkeeper 1x
Before IN1X01336 Not compatible
Between IN1X01336 - IN1X02185 Requires firmware update
After IN1X02185 Compatible
innkeeper 1rx
Before IN1RX01936 Not compatible
Between IN1RX01936 - IN1RX02748 Requires firmware update
After IN1RX02748 Compatible
innkeeper 2
Before IN201729 Requires firmware update
After IN201728 Compatible
Phone Line Compatibility
Concierge works with standard POTS (Plain Old Telephone Service), PSTN
(Public Switched Telephone Network) phone lines. The phone line ports have
been tested and approved for most international POTS/PSTN line conditions, ring
patterns, voltages and frequencies, as well as call disconnect signaling. Concierge
also works on most analog line ports from PBX or VoIP phone systems, however
these systems are not required to adhere to the specifications of the POTS/PSTN
network. PBX/VoIP analog line ports may need additional settings adjustments
through your system administrator or installer.
Auto-Drop & Aux Phone Control