CREATIVE PC-CAM 600 - Manual (Page 52)

Technical Support Product Return
Visit our online help websites for help with installation, answers to frequently asked
questions, or troubleshooting tips. Our websites hold a wealth of information as well as up-
to-the-minute software and driver upgrades.
BEFORE YOU CONTACT US
Please fill out the following information and be seated at your computer.
• Model #: _____________Serial # _____________(both found on the back of the device)
• Error message on the screen and how it came about: _______________________________
_________________________________________________________________________
________________________________________________________________________
• Information on the adapter card that conflicts with the product (if applicable): __________
_________________________________________________________________________
________________________________________________________________________
• Hardware configuration information: __________________________________________
• I/O address: __________________ ___________________________________________
• IRQ line: _______________________________________________________________
• DMA channel used (if applicable): ___________________________________________
• Computer type and speed: __________________________________________________
• Type and version of your operating system; Windows 95/98/Me/NT/2000: ___________
_______________________________________________________________________
For comments or questions regarding our technical support, you can also contact us at the
following address: Creative Labs, Inc., Technical Support, 1523 Cimarron Plaza, Stillwater,
OK 74075.
If after consulting our online help, you still have an installation question on a Creative
product, you may contact us by the following numbers (please have your system hardware
and operating system configuration information and Creative product model and serial
numbers available for the call): (405) 742-6622 telephone, (405) 742-6633 fax.
To return a Creative product for a factory service,
contact the Creative Technical Support office. Once
the staff has verified the product is defective, you will
be given a Return Merchandise Authorization (RMA)
number.
NOTE: Retain your purchase receipt, as well as all
packaging and contents, until all product components
are functioning to your satisfaction. They are
required in the unlikely event you need to return the
product to Creative.
When returning a product for factory service:
• Shipment to Creative is at your expense and you
assume all risk. Ship the package through a carrier that
provides proof of delivery; insure the shipment at full
product value.
• Place the RMA number on the outside of the package.
• Use proper materials for packing the product for
shipment.
• For free repair or replacement, you must include a
copy of a dated proof of purchase (store receipt),
proving the product is still under Warranty
Creative may replace or repair the product with new
or reconditioned parts, and the faulty parts or product
will become the property of Creative.
Outside the United States
To avoid tariffs when shipping a product to Creative
Labs from outside the U.S., you must complete an
official customs form before shipping the product. To
ensure delivery, Creative may include charges for
return shipment.
www.americas.creative.com/support