Drew Technologies CarDAQ-M - Manual (Page 13)

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Q: I have installed the drivers and connected my CarDAQ-M but
nothing seems to be working.
A: Connect CarDAQ-M to your computer and to a vehicle. Turn the
vehicle key to the “On” position. Open the J2534 Toolbox and go to the
support tab. Use the Vehicle Check application to see if a protocol is
found. If a error occurs instantly, re-install the drivers.
Q: How do I re-install the drivers on the PC?
Find the CD that came with your CarDAQ-M or download the installer
from the website. Run the installer. Click on the “Remove” button to
uninstall. Run the installer again to install the drivers on your PC.
Q: I am having problems re-flashing a vehicle.
A: Gather the following pieces of information: computer operating
system, CarDAQ-M driver and firmware versions, vehicle information, and
error messages from the manufacturer’s program. Contact the vehicle
manufacturer’s technical support with this information. If the vehicle
manufacturer’s technical assistance cannot get you going, contact Drew
Technologies for assistance.
If all else fails...
Please contact Drew Technologies for technical support at
[email protected]. If technical support finds it necessary for the
unit to be returned for repair, you will be asked for your contact
information and then provided with a Return Merchandise Authorization
number (RMA#). Drew Technologies will use the RMA to track the unit
through the repair process. Please write this number on the outside of
your shipping box so it can be routed to the correct department. If the
necessary repair is not covered by Drew Technologies' warranty, you will
be contacted for payment arrangements.
Limited Warranty
Drew Technologies, Inc. guarantees that every CarDAQ M is free from physical defects in
material and workmanship under normal use for one year from the date of purchase.
IN NO EVENT SHALL DREW TECHNOLOGIES, INC.'S LIABILITY EXCEED THE PRICE PAID FOR
THE PRODUCT. DREW TECHNOLOGIES SHALL BE EXEMPT FROM ALL OTHER CLAIMS WHETHER
BASED UPON DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE, OR ITS
DOCUMENTATION. Drew Technologies, Inc. makes no warranty or representation,
expressed, implied, or statutory, with respect to its products or the contents or use of this
documentation and all accompanying software, and specifically disclaims its quality,
performance, merchantability, or fitness for any particular purpose. Drew Technologies,
Inc. reserves the right to revise or update its products, software, or documentation without
obligation to notify any individual or entity. Please direct all inquiries to:
Drew Technologies, Inc.
3915 Research Park Dr
Suite A10
Ann Arbor, MI