FORD 2014 Explorer v.2 - Manual (Page 468)

Voice command issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
understand what
I am saying.
• You may be using
the wrong voice
commands, OR
• You may be
speaking too soon
or at the wrong
time. • Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
• Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song
or artist.
• You may be using
the wrong voice
commands, OR
• You may not be
saying the name
exactly as it is
saved, OR
• The system may
not be reading the
name the same way
you are saying it. • Review the media voice
commands at the beginning of
the media section.
• Say the song or artist exactly
as listed. If you say, “Play
Artist Prince”, the system does
not play music by Prince and
the Revolution or Prince and
the New Power Generation.
• Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
• If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say,
“Play L-O-L-A”.
• Do not use special
characters in the title as the
system does not recognize
them.
466 SYNC®
2014 Explorer (exp)
Owners Guide gf, 2nd Printing, September 2013
USA (fus)