FORD 2012 Focus v.4 - Manual (Page 104)

Voice command issues
Issue Possible
Cause(s)
Possible Solution(s)
SYNC does not
understand what
I am saying.
• You may be
using the wrong
voice commands.
• You may be
speaking too soon
or at the wrong
time. • Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective chapters.
• Be aware that SYNC’s
microphone is either in your
rear mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist.
• You may be
using the wrong
voice commands.
• You may not be
saying the name
exactly as it is
saved.
• The system
may not be
“reading” the
name the same
way you are
saying it. • Review the media voice
commands at the beginning of
the media chapter.
• Say the song or artist exactly
as they are listed. If you say,
“Play Artist Prince”, the system
will not play music by Prince
and the Revolution or Prince
and the New Power Generation.
• Ensure that you are saying
the complete title such as
“California remix featuring
Jennifer Nettles”.
• If the songs are saved in all
CAPS, you will have to spell
them. LOLA will require you to
say, “ Play L-O-L-A”
• Don’t use special characters in
the title as the system will not
recognize them.
Entertainment Systems
104
2012 Focus (foc)
Owners Guide, 4th Printing
USA (fus)