Customer assistance – FORD 2002 Mustang v.2 User Manual

Page 183

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ORDERING ADDITIONAL OWNER’S LITERATURE

To order the publications in this portfolio, contact
Helm, Incorporated at:

HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207

Or call:
For a free publication catalog, order toll free:
1-800-782-4356
Helm, incorporated can also be reached by their
website: www.helminc.com.
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit
card holders only.)

Obtaining a French owner’s guide

French Owner’s Guides can be obtained from your
dealer or by writing to Ford Motor Company of
Canada, Limited, Service Publications, P.O. Box 1580,
Station B, Mississauga, Ontario L4Y 4G3.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d) requires that, if
a manufacturer or its representative is unable to repair
a motor vehicle to conform to the vehicle’s applicable
express warranty after a reasonable number of
attempts, the manufacturer shall be required to either
replace the vehicle with one substantially identical or
repurchase the vehicle and reimburse the buyer in an
amount equal to the actual price paid or payable by
the consumer (less a reasonable allowance for
consumer use). The consumer has the right to choose
whether to receive a refund or replacement vehicle.
California Civil Code Section 1793.22(b) presumes
that the manufacturer has had a reasonable number
of attempts to conform the vehicle to its applicable
express warranties if, within the first 18 months of
ownership of a new vehicle or the first 29 000 km
(18 000 miles), whichever occurs first:

1. Two or more repair attempts are made on the
same nonconformity likely to cause death or serious
bodily injury OR

Customer Assistance

183

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