Baumer BA DenexMicro - Manual (Page 18)

User Manual DENEX MICRO 18/24 Baumer Electric AG
Version 2013-02, V1.6 www.baumer.com Frauenfeld, Switzerland
12 RETURNING EQUIPMENT
If it is necessary to return a DENEX MICRO for repair, the following procedure should be
followed.
1. Tag the unit with the following:
•
Company and contact person returning the item
•
Phone, fax or email to the contact person for additional information
•
Helpful information regarding the malfunction. A good description reduces
trouble shooting cost.
If the unit has been disassembled, reassemble it, making certain that all hardware is in
place. Missing parts will be charged at spare part prices.
2. Carefully pack the unit and apply appropriate cautionary stickers.
3. Advice way of returning the unit: Post (DPD), UPS, DHL or other.
4. Return unit to your dealer or directly to Baumer (see address on back page).
13 WARRANTY
Baumer Electric AG gives a warranty to the customer for quality and suitability of its
products within the scope of its technical specifications. A warranty is only given according
to prior agreement for parts which are used as safety parts within the meaning of the EU
Machinery Directive. The guarantee of Baumer Electric AG is limited to replacement or
repair of defective parts and causes which occurred before the passing of risk. Liability for
further direct and indirect losses are excluded to the extent permissible at law, more
particularly, no compensation shall be owed for any incidental loss, loss of production etc.
The guarantee lapses in any event if the customer does not use original Baumer Electric
AG replacement parts. The guarantee is not valid in any instance where the goods have
been tampered with. The customer is under a duty to examine the consignment for
completeness and transport damage immediately on receipt. Any complaints in connection
with the product shall be made in writing without delay, and evidence of such incidence
must be produced. Complaints may be made about product defects during the complete
period of guarantee at any time before and/or after processing and/or re-sale, but they are
to be notified in writing enclosing the defective part without delay after emergence. The
customer may only invoke these guarantee conditions if he proves that the defects
emerged despite proper assembly and use. The guaranty period is 24 months from
dispatch from Baumer Electric AG. The period of guarantee for replacement parts or
repairs delivered under guarantee ends with the period for the products originally supplied.
Baumer Electric AG reserves the right to charge the processing costs for sales returns and
performance tests without claim to guarantee.