Getting help – Cabletron Systems Cabletron CyberSWITCH CSX400 User Manual
Page 18
Introduction
4
CSX400 and CSX400-DC User’s Guide
Getting Help
If you need additional support related to this device, or if you have any questions, comments, or
suggestions concerning this manual, contact the Cabletron Systems Global Call Center:
Before calling the Cabletron Systems Global Call Center, have the following information ready:
•
Your Cabletron Systems service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Cabletron Systems products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
Phone
(603) 332-9400
Internet mail
FTP
ctron.com (134.141.197.25)
Login
anonymous
Password
your email address
BBS
(603) 335-3358
Modem setting
8N1: 8 data bits, No parity, 1 stop bit
For additional information about Cabletron Systems or our products,
visit our World Wide Web site: http://www.cabletron.com/
For technical support, select Service and Support.