Gathering additional information – Dell POWEREDGE M1000E User Manual

Page 23

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Fabric OS Troubleshooting and Diagnostics Guide

9

53-1001769-01

Building a case for your switch support provider

1

Host information:

OS version and patch level

HBA type

HBA firmware version

HBA driver version

Configuration settings

Storage information:

Disk/tape type

Disk/tape firmware level

Controller type

Controller firmware level

Configuration settings

Storage software (such as EMC Control Center, Veritas SPC, etc.)

8. If this is a Brocade 48000, Brocade DCX or DCX-4S enterprise-class platform, are the CPs

in-sync? Yes or no.

Use the haShow command to determine the answer.

9. List out when and what were the last actions or changes made to the switch, the fabric, and

the SAN or metaSAN?

Gathering additional information

Below are features that require you to gather additional information. The additional information is
necessary in order for your switch support provider to effectively and efficiently troubleshoot your
issue. Refer to the chapter or document specified for the commands whose data you need to
capture:

Configurations, see

Chapter 3, “Connectivity Issues”

.

Firmwaredownload, see

Chapter 5, “FirmwareDownload Errors”

.

Trunking, see

Chapter 8, “ISL Trunking Issues”

.

Zoning, see

Chapter 9, “Zone Issues”

.

FCIP tunnels, see the Fibre Channel over IP Administrator’s Guide.

FICON, see the FICON Administrator’s Guide.

TABLE 3

Environmental changes

Type of Change

Date when change occurred

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