Crestron electronic QUICK MEDIA DISTRIBUTION CENTER QM-MD4X2 - Manual (Page 34)

QuickMedia Distribution System Crestron QM-MD4x2
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-MD4x2 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
PWR LED does
not illuminate. MD4x2 is not receiving power. Verify that cables plugged into
the NET ports are secure.
MD4x2 Net ID is not correct. In Viewport, poll the network to
verify Net ID.
MD4x2 Net ID is not set to
match the Net ID specified in
SIMPL Windows. Verify SIMPL Windows
program for setting Net ID.
NET LED does
not illuminate.
MD4x2 is not receiving power
from a Crestron power
source. Use a Crestron control system
or an approved Crestron power
supply.
Cables improperly connected. Verify that all cables are
secure. Poor picture
quality.
Incorrect skew settings in the
QM-RMCRX device. Use Digital Media Tools
software to set correct skew
settings for each QM-RMCRX
in the system.
Further Inquiries
If, after reviewing this Operations Guide for the MD4x2, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning
customer service team in your area. Dial one of the following numbers.
• In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876].
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at
+5255-5093-2160.
• In Australia and New Zealand, call Crestron Pacific at
+613-9480-2999.
You can also log onto the online help section of the Crestron website
(
www.crestron.com ) to ask questions about Crestron products. First-time users will
need to establish a user account to fully benefit from all available features.
30 • QuickMedia Distribution System: QM-MD4x2 Operations Guide - DOC. 6278