Avaya 4610SW - Manual (Page 22)

4610SW IP Telephone End User Guide | 22 | P a g e
Note that there might be a slight operational delay if you unplug and reconnect the
phone. Reset or power cycle the phone with your System Administrator's
assistance. Contact your System Administrator if the above steps do not produce
the desired result.
Phone does not ring Use the Up/Down Volume keys to set your ringer volume to a higher level. From
another phone, place a call to your extension to test this suggested solution.
A feature does not work as indicated in
this guide (for example, the Redial button
doesn't operate as described)
Verify the procedure and retry. For certain features, you must lift the handset first
or place the phone off-hook. Contact your System Administrator if the above
action does not produce the desired result. Your telephone system might have been
specially programmed for certain features applicable only to your installation.
All other IP Phone problems Contact your System Administrator.
Troubleshooting IP Telephony Applications
Problem/Symptom Suggested Resolution
GENERAL:
A feature does not work as indicated in
this guide, or does not work as it had
previously worked.
Verify the procedure and retry. Check below to troubleshoot the specific application
with which you are working. Ensure that any options have not been changed.
Contact your System Administrator if these actions do not produce the desired
result.
PHONE APPLICATION: Please refer to the Basic Troubleshooting Chart.
SPEED DIAL APPLICATION:
You cannot dial out using any Speed
Dial button. Verify that all call appearances (incoming/outgoing lines) are not already in use. If
all lines are in use, wait until a line is available to make your call.
You cannot add an entry to the Speed
Dial list. You have 48 Speed Dial entries, the maximum allowed. You must delete at least
one entry before adding a new entry.
CALL LOG APPLICATION:
You cannot dial out after selecting a call
log entry. Check that all call appearances (incoming/outgoing lines) are not already in use. If
all lines are in use, wait until a line is available to make your call.
You cannot add an entry to the Speed
Dial list. You have 48 Speed Dial entries, the maximum allowed. You must delete at least
one entry before adding a new entry.
Dialing from this application does not go
through.
Your administrator must administer settings for the Enhanced Dialing feature
beyond the defaults.
The Call Log is empty. Many events can clear the Call Log, including power failures, restarting the
telephone after logging off, etc.
WEB ACCESS APPLICATION:
Pressing the Web softkey does not
display a website.
Check with your LAN Administrator to determine if the web server is not operating,
if there are network connectivity problems, or other network problems.
Dialing from this application does not go
through. Your administrator must administer settings for the Enhanced Dialing feature
beyond the defaults.
You cannot add an entry to the Speed
Dial list. You have 48 Speed Dial entries, the maximum allowed. You must delete at least
one entry before adding a new entry.
OPTIONS:
No Options other than "View IP
Settings" display. Your administrator has turned off all user-settable options.