Interpreting display icons, Troubleshooting, Basic troubleshooting chart – Avaya 4610SW User Manual

Page 21

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Interpreting Display Icons

As you become more familiar with your IP telephone's display, you will recognize the icons or symbols associated with the
state of a call or the state of the phone. This chart provides an overview of the icons you might see. Check with your System

Administrator to verify if the descriptions are accurate for your system.

Icon

Meaning

No Icon Displayed - Idle

Indicates the line is available.

- Active

Indicates the line is in use.

- On Hold

Indicates a call is on hold on this line.

- Ringing

Indicates an incoming call is arriving on this line.

- (Soft) Hold

Indicates this line's call was put on hold pending a conference or a transfer.

Troubleshooting

Basic Troubleshooting Chart

Problem/Symptom

Suggested Solution

Phone does not activate after connecting it
the first time

Unless your System Administrator has already initialized your telephone, you
might experience a delay of several minutes before it becomes operational. Upon

plug-in, your telephone immediately begins downloading its operational software,

its IP address, and any special features programmed by your System Administrator
from the server to which it is connected. Report any delay of more than 10 minutes

to your System Administrator.

Phone does not activate after a power
interruption

Allow a few minutes for re-initialization after unplugging, powering down the
phone, server problems, or other power interruption causes.

Phone worked earlier but does not
currently seem to work

Contact your System Administrator.

Display shows an error/informational

message

Most messages involve server/phone interaction. If you cannot resolve the

problem based on the message received, contact your System Administrator for
resolution.

Speakerphone does not operate

Ask your System Administrator if your Speakerphone was disabled.

Characters do not appear on the Display
screen

See "Phone does not activate after connecting it the first time."Check all lines into
the phone to ensure that it is properly connected. Check the power source to

ensure that your telephone is receiving power. Perform the following Test
procedure: with the telephone idle (on-hook), press and release the Mute button,

then press the following numbers on the dialpad: 8 3 7 8 # (which stands for

TEST). The display should indicate the self-test has started, then report if the test
was successful or failed. If nothing appears on the display, and the phone is

receiving power, your phone may need to be replaced. If these suggested solutions

do not resolve the problem, reset or power cycle the phone with your System
Administrator's assistance.

Audio quality is poor, specifically, you

hear an echo while using a handset, static,
sudden silences (gaps in speech), clipped or

garbled speech, etc

Various potential network problems may be causing the problem. Access the

Network Audio Quality screen to provide your System Administrator with specific
information related to this problem. Contact your LAN Administrator with as

complete a description of the problem as possible.

No dial tone

Check that both the handset and line cords into the phone are securely connected.

4610SW IP Telephone End User Guide | 21 |

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