Califone DVD-110 - Manual (Page 10)

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11. WARRANTY
Califone warrants this product to be free from defective material
and workmanship for one year from the purchase date. Our “Project
Intercept” Customer Satisfaction program will replace defective parts and
repair malfunctioning equipment under this warranty when the defect
occurs under normal use.
All Damage Claims Must Be Made With the Freight Carrier
Notify the freight carrier immediately if you observe any damage to the
shipping carton or product. Repack the unit in the carton and await
inspection by the carrier’s claim agent. Notify your dealer of the pending
freight claim.
Returning Your Unit for Service or Repairs
Should your unit require service, contact our Customer Service
Department online at califone.com/techsupport or via email warranty@
califone.com or by phone at 800-722-0500 / 818-407-2400 to first obtain
an RA (Return Authorization) number before returning it to Califone. The
unit must be returned to our factory via prepaid transportation only after
the factory issues an RA number, which must be clearly written on the
outside of the box.
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DVD-110 User Manual - JH 2009.11.23.indd 16-17 11/23/2009 10:59:33 AM