Cisco OL-4660-01 - Manual (Page 7)

4-7
Cisco CallManager Features and Services Guide
OL-4660-01
Chapter 4 Cisco Call Back
Introducing Cisco Call Back
How to Use Cisco Call Back
After proper installation and configuration, Cisco IP Phone Models 7960 and
7940 include the Cisco Call Back feature. The following sections describe how to
use the Call Back feature and what happens during normal and abnormal
operations.
For more information about how to use the Call Back feature, refer to the
Cisco IP Phone Models 7960 and 7940 User Guide.
Cisco Call Back—Normal Operation
Use Cisco Call Back for notification when a busy phone becomes available. See
the following examples.
Phone A and Phone C call Phone B, and both phones activate Call Back. When
Phone B becomes available, both Phone A and Phone C receive notification. The
phone that initiates the Call Back first connects to Phone B.
Phone A calls Phone B in the same Cisco CallManager cluster. Because Phone B
is busy or does not reply, Phone A activates the Call Back feature by using the
CallBack softkey. When Phone B becomes available, Phone A receives an audio
alert and visual notification.
When Phone A activates Call Back, the following message displays:
Call Back is activated on xxxx (a directory number). Press Cancel
to deactivate. Press Exit to quit this screen.
When Phone B becomes available (on hook), Phone A receives audio notification
and the following message displays:
xxxx has become available Time <hh:mm mm/dd/yy>. Press Dial to
Call. Press Exit to quit this screen.
Cisco Call Back—Abnormal Operation
From time to time, Call Back may not work for various reasons. See the following
examples.
Phone A calls Phone B in the same Cisco CallManager cluster. Because Phone B
is busy or does not reply, Phone A activates the Call Back feature by using the
CallBack softkey. When Phone B becomes available, Phone A receives an audio
alert and visual notification.