Technical support – Proavio EB800MSv2 User Manual
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If you are experiencing an urgent issue, please contact
your dealer or visit us online at www.proavio.com
Technical Support
Connection Problems:
Always double check for loose cable connections or improperly seated disk drives.
If the problem persists, please contact your dealer or contact Proavio’s support department
at 866-537-5140. If you are outside the US, please call us at +1 (562) 777-3488.
Support On the Web
Visit us online at www.proavio.com/index.php/support/technical-support/contact-support
or go to www.proavio.com and click on the LIVE HELP button for assistance.
Our highly trained support team will help you find solutions to your technical questions.
We are ready to help you with any product issues or hardware assistance.
Before You Call
Access to phone support for assistance with installation, setup, and product troubleshooting
requires a valid product serial number.
Registering your product prior to calling support will help expedite your support issue. To
register your product, please visit our registration area at:
www.proavio.com/productregistration/
Customers without a valid serial number may receive limited support. Service and support
options are still available for customers without a valid serial number.
NOTE:
Please have your product model and serial number (if available) ready when calling
support.
World-wide Support Offices
Proavio/Enhance Technology USA
Phone: 1+562-777-3488
Hours: Monday - Friday 8:30AM - 5:30PM PST
Proavio/Enhance Technology UK
Phone: +44-(0) 1952 260900
Hours: Monday - Friday 8:30AM - 5:30PM GMT
Proavio/Enhance Technology Italy
Phone: +39-039-6260916
Hours: Monday - Friday 8:30AM - 5:30PM CET