Getting help – Sony PCG-812 User Manual
Page 107
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Getting Help
Sony provides several support options for your Sony computer. When
you have questions about your computer and the preinstalled softv/are,
check these sources for answers, in the following sequence:
VAIO Notebook
Computer
Getting Started
VAIO Notebook
Computer User
Guide
Manuals and
online help files
that may
accompany your
preinstalled
software
Knowledge
Database
b Sony
Fax-on-Demand
Explains how to set up and upgrade your computer.
The
User Guide
is an electronic document that
includes the contents of
Getting Started.
It also
includes instructions for using the computer's audio
and video applications and the telephone support
numbers for your preinstalled software titles. You
can access this guide from the Help Center on the
Windows Start menu.
Most of the manuals for preinstalled software are
located on your hard disk drive as online help files.
You can access the online help files from the Help
menu in the specific application. A printed manual is
available for some applications.
Provides instant access to information on commonly
encountered problems. Enter a description of your
problem and the Knowledge Database searches for
the corresponding solutions online. You can access
the Sony Knowledge Database at:
This service provides you with answers to commonly
asked questions. You can use this automated service
to request a list of available topics and then select the
topics that you want to receive. To contact the Sony
fax-on-demand service, call 1-888-4SONYPC
(1-888-476-6972). (Requires a fax machine or your
fax software.)
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