Sony PCG-812 - Manual (Page 109)

Getting Help
Calling SOS
The SOS application enables you to exchange information with a Sony
Customer Support Representative (CSR). Here's how it works:
0 Type your name and the problem description in the SOS window.
□ Dial the SOS hotline with a single click of the mouse.
□ Sjjecify the access level for the CSR.
□ The CSR resolves the problem.
Before using SOS, make sure the computer is cormected to a phone line as
described in "Connecting a Phone Line" on page 50. If you do not have a
phone Une connected to your computer, you can place a voice call to SOS
by dialing 1-888-4SONYPC (1-888-476-6972). SOS support is available for
90 days at no charge from the original date of purchase.
To place a call to SOS
1 Click the Start button on the Windows 98 taskbar.
2 Point to Help Center, point to Step 4 Call SOS, and then click Sony
Online Support (SOS). The SOS window appears.
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3 In the SOS window, type your name, phone number, and a
description of the problem. This information cannot be seen by the