Viewing call statistics – Cisco 7925G User Manual

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Cisco Unified Wireless IP Phone 7925G Administration Guide for Cisco Unified Communications Manager 7.0(1)

OL-15984-01

Chapter 8 Viewing Security, Device, Model, Status, and Call Statistics Information on the Phone

Viewing the Phone Status Menu

Viewing Call Statistics

You can access the Call Statistics screen on the phone to display counters, statistics, and voice quality
metrics in these ways:

During call—You can view the call information by pressing the Select button twice rapidly.

After the call—You can view the call information captured during the last call by displaying the Call
Statistics screen.

Note

You can remotely view the call statistics information by using a web browser to access the
Streaming Statistics web page. For more information about remote monitoring, see

Chapter 9,

“Monitoring the Cisco Unified Wireless IP Phone Remotely.”

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice
stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops
even though the call is still connected. When the call resumes, a new voice packet stream begins, and the
new call data overwrites the former call data.

To display the Call Statistics screen for information about the last voice stream, follow these steps:

Procedure

Step 1

Press SETTINGS > Status.

Step 2

Scroll to and select Call Statistics; the list of statistics appears.

Step 3

Use the Navigation button to scroll through the items in the Call Statistics screen.

Table 8-6

describes the items that appear in this screen.

Step 4

To exit the Call Statistics screen, press the Back softkey.

Table 8-6

Call Statistics Items

Item

Description

RxType

Type of voice stream received (RTP streaming audio): G.729,
G.722/iLBC, G.711 u-law, G.711 A-law, or Lin16k.

TxType

Type of voice stream transmitted (RTP streaming audio): G.729,
G.722/iLBC, G.711 u-law, G.711 A-law, or Lin16k.

Rcvr Size

Size of voice packets, in milliseconds, in the receiving voice stream
(RTP streaming audio).

Sender Size

Size of voice packets, in milliseconds, in the transmitting voice
stream.

Rcvr Packets

Number of RTP voice packets received since voice stream was
opened.

Note

This number is not necessarily identical to the number of
RTP voice packets received since the call began because the
call might have been placed on hold.

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