AVer HVC130 user manual - Manual (Page 71)

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2. The video image while in VGA input source have boarder.
This is normal. The video image will slightly scale down when the input is VGA.
3. The video on the screen is blurry.
Press Zoom - or Zoom + button to adjust the focus of the AVer HVC camera.
4. I'm trying to share the contents from VGA port but when I pressed " Present" on
the remote control, there is no VGA signal indicated on the selection

Make sure the device such as document camera or computer is properly connected to the
VGA IN port of AVer HVC HUB.

For notebook, make sure it output the display on external monitor.
5. The “Present Failed” error message appeared on my screen when I started the
Present to share content.
The far site you are calling does not support H.239 features or it is disabled. Please contact the
system administrator for the detail setting.
N N e e t t w w o o r r k k
1. After resetting the system to default setting, the system IP address is still
undetectetable or invaild value.
 If the IP/Subnet Mask/Default Gateway shown incorrect value, you can modify the value in
“Static IP” Mode.
 The default Obtain IP address selection in AVer HVC is in “Static IP”. Please change the
selection into DHCP in LAN Configuration, The system will automatically detect the IP from
DHCP server.
2. Why cant I access Web tool?
 Check if you have entered the correct IP address and AVer HVC is Powered on.
 Ensure HTTP Port 80 is opened in your firewall setting.
3. The call is connected but there’s no video/Audio from far site
 Please verify your firewall policy setting or verify NAT Configuration/NAT public address.
4. I got the error message showing “ DHCP service failed “ when I try to obtain IP
address as DHCP.
 Try to verify your DHCP server connection.
 Verify if the security setting for MAC in your network device.
5. Why I cant obtain DNS on AVer HVC
 AVer HVC does not support DNS.