Cradlepoint Cellular Modem Charging Cradle PS6PMCW - Manual (Page 8)

User’s Guide for Modem Charging Cradle PS6PMCW 8
Chapter 2 – Product/Technical Support
Product Support
We are committed to providing our customers with first-class customer
service and technical support. You can receive product support in a
variety of ways:
North America Product Support
Cradlepoint Inc.
1199 Shoreline Lane
Boise, ID 83702
Phone:
(208) 424-5054
Fax: (208) 429-6852
E-mail: [email protected]
Web: www.cradlepoint.com
Technical Support
For additional information, please refer to the documentation that came
with the Palm Tungsten E2. If you need additional assistance, you can
contact technical support via e-mail at: [email protected] or
directly by phone at (208) 424-5054 and follow the voice prompts to our
Technical Support personnel.
Before calling us, please have the following information ready:
•
Your name, email address, and phone number
•
Your Modem Charging Cradle’s model number
•
Your Modem Charging Cradle’s serial number
NOTE
The Modem Charging Cradle serial number can be
found on the product label on the underside of the
cradle.
•
The handheld’s make and model (e.g., Palm Tungsten E2)
•
A detailed problem description