B.1 returning defective merchandise – Kontron AM4530 User Manual
Page 44
B-2
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B.1
Returning Defective Merchandise
Before returning any merchandise please do one of the following:
• Call
1 Call our Technical Support department in North America at (450) 437-5682 and in EMEA at +49
(0) 8341 803 333. Make sure you have the following on hand: our Invoice #, your Purchase
Order #, and the Serial Number of the defective unit.
2 Provide the serial number found on the back of the unit and explain the nature of your problem
to a service technician.
3 The technician will instruct you on the return procedure if the problem cannot be solved over
the telephone.
4 Make sure you receive an RMA # from our Technical Support before returning any merchandise.
1 Send us an e-mail at:
in North America and at:
in EMEA. In the e-mail, you must include your name,
your company name, your address, your city, your postal/zip code, your phone number, and
your e-mail. You must also include the serial number of the defective product and a description
of the problem.