Manhattan LCD HD5 User Manual
Page 13
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© 2011 Manhattan LCD LLC. - All Rights Reserved
Section: Advanced Troubleshooting
Section A - Your monitor turns on but the screen is locked up or non responsive.
1.
Make sure the monitor is powered off press and hold the Up & Down arrows Press Power and
hold all 3 for 5 seconds. This clears NV Ram and sets the controller to Factory default settings.
2.
HD089BX, HD071AX skip this step; all others press and hold Menu and Input press and release
Up Arrow until you see something on the screen.
3.
Verify settings are correct press MENU 9-1-1 MENU on remote or by pressing Up-Up-Down-
Down-Left-Left-Right-Right Menu on the Keypad make sure you pause between pressing each
button added in build (12/27/2011) and go to factory menu to setup the controller for your
model monitor:
HD089B, HD071A
panel select 000, keypad & HDMI Rename is 000
HD089B2, HD071A2
panel select 000, keypad & HDMI Rename is 001
HD089C
panel select 001, keypad & HDMI Rename is 000
HD089C2
panel select 004, keypad & HDMI Rename is 001
HD5
panel select 002, keypad & HDMI Rename is 000
4.
If your monitor continues to have trouble it may be in need of a firmware upgrade or repairs.
Please contact Manhattan LCD support.
Section B - Your monitor turns on but stays on a blue screen.
1.
Verify the monitor is on the correct input. On the monitors control panel: press INPUT button
and use the Up & Down arrows to scroll to the selected input and hit INPUT again to select.
2.
Check the Firmware Version: Hit MENU and check the date of the firmware. If your firmware is
before July 6 2010 there are some known issues with the HDMI using newer cameras. You can
get a firmware upgrade kit from our online store.
3.
Check the input cables for loose or reversed connections. If they check out try displaying an
image from a DVD player using the same cables. If there is no signal from a DVD player try a
different signal cable.
4.
If the DVD player & cable works there may be something wrong with the cameras output
signal.
A.
Composite and Component require 1V to operate properly. Check with a volt meter or
oscilloscope
B.
If you are using HDMI make sure the HDMI cable is a certified 1.1 or higher.
5.
If the DVD player does not work, first check with another set of cables. If it still does not show
an image the monitor may have a loose connection or bad connector.
A.
HDMI: Open the monitor up there are 2 HDMI ports on the controller, check both HDMI
inputs. You can plug a HDMI cord into either one of the HDMI Ports directly. If you have an
HD5, HD071A both HDMI ports are accessible from the outside. If neither works there may
be something wrong with the controller board send it in for repair.
B.
Component / Composite: none of the PW338 based monitors support sync on green do not
plug the yellow Composite video into the Green Y port on the monitor it will not work. Use
the yellow composite connector. With the component connector the Y signal is the most
important. If the y (green plug) is plugged in you should see a monochrome image the Pb &