Rice Lake 920i Programmable HMI Indicator/Controller - Troubleshooting - Manual (Page 7)

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• The alert contact email address must be set to a valid address. This value can be set using the 920i
menus (FEATURE menu, CONTACT submenu, email PARAMETER), through iRev or by using the
CONTACT.EMAIL serial command.
• The 920i alert port must be set to the port wired to the Ethernet card. This value can be set in iRev,
by using the ALERT.PORT serial command, or by using the 920i front panel.
Troubleshooting RLWS Equipment on a Network
Due to a high number of variables, problems typically lie within the company’s network. To double-check that all
RLWS equipment is set up correctly and functioning properly, you can use Rice Lake’s free SMTP Test Server
program. This simulates a mail (SMTP) server, isolating the iQube and 920i from the network and making it easy
to determine where the problem lies. For example, if you have not been able to receive an email from the 920i but
the program shows it is functioning properly, you know there is an issue elsewhere on the network.
Notes: When an error occurs, the 920i makes one attempt to contact the mail server. There is a 15 second time out when
unsuccessful. Before further troubleshooting, you should ensure the Ethernet card has blinking lights. If the lights are blinking,
proceed with troubleshooting. If they are not, there is a problem with the card and/or cable.
Common Problems
• Mis-wiring the card
• Port settings
• Using crossover cable rather than patch cable (e.g., if you are connecting a computer directly to the
card, use crossover cable between the card and the computer--and you must use a static IP address;
if you are using a computer connected to a local area network, use a patch cable)
• Server address (must be set last)
Using the Email Test Server
1. Visit www.ricelake.com and download the SMTP Test Server program.
2. Once the Email Test Server program is installed and running, set the appropriate server address on the
920i.
3. Intentionally generate an error.
4. The Email Test Server program will show data sent from the 920i, confirming whether the email is sent
successfully.
SMTP Test Server.
Alternatively, you can follow these steps:
1. Ping the 920i to ensure you have network connectivity.
2. Telnet to Port 10001 at the IP address of the card. Press Enter and see if question marks are returned. If
they are, the 920i is communicating properly with the card.
Note: Question marks will not be returned after the SMTP server address is set to a value other than zero.
3. Ensure the port is set up for command.