Rice Lake MSI-8000HD Indicator/RF Remote Display - ScaleCore Electronic Tension Test Recorder(ScETTR) - Manual (Page 17)

Appendix 13
4.0 Appendix
4.1 Troubleshooting
The following troubleshooting reference is intended to help with common problems. It is not a comprehensive list
of solutions for every problem.
Table 4-1. Troubleshooting
Problem Possible Solutions
The application does not start.
There are no serial ports listed
when I try to make a serial
connection.
The application is not
connecting to my RS-232
device.
The application is not
connecting to my Ethernet/
802.11 device.
4.2 Acronyms and Glossary of Terms
Term Definition
802.3 The IEEE standard for wired Ethernet
802.11 The IEEE standard for wireless Ethernet
COZ Center of Zero
LC See LoadCell
Load Cell A transducer that is used to convert a force into an electrical signal.
Mtn Motion indication ont he virtual meter display
RS-232 Serial Communications protocol
SC See ScaleCore
SC Device A term referring to a physicial ScaleCore family weighing product
ScETTER ScaleCore electronic Tension Test Recorder
ScaleCore A family of weighing products by measurement Systems International
TCP Transmission Control Protocol
• Verify the application has been installed correctly.
• Confirm installation requirements.
• Verify another instance of the application is not already running.
• Confirm the application is running on a compatible version of
windows.
• Confirm there are serial ports available on the installed platform.
• Verify the device is turned on.
• Verify serial communication settings in both the application and
the device.
• Verify the device is turned on.
• Try using a ping tool to attempt to verify access to the device.
• Check firewall and router configuration.