Chauvet DMX-40B - Manual (Page 19)

Appendix
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Authorization Number (RA #). Products returned
without an RA # will be refused. Call CHAUVET and request an RA # prior to shipping the fixture. Be
prepared to provide the model number, serial number and a brief description of the cause for the
return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is
the customer’s responsibility. CHAUVET reserves the right to use its own discretion to repair or
replace product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method
to use.
Note: If you are given an RA #, please include the following information on a piece of paper
inside the box:
1) Your name
2) Your address
3) Your phone number
4) A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.
Troubleshooting
Please refer to the troubleshooting chart on page 21. If you still have a problem after trying those
solutions, please contact CHAUVET Technical Support at (954) 929-1115.
DMX-40B User Manual 19 Revised: 2006-12-06 09:36:47