Welch Allyn Acuity Software Upgrade CD - Installation Guide - Manual (Page 23)

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Troubleshooting
Common problems and solutions
This section includes discussion about how to resolve some common problems that you
may experience during the upgrade procedure. Most of the time these steps will resolve
your problem. Contact Welch Allyn Technical Support if you are unable to resolve or
experience a different issue.
Keyboard and Password Entry problems.
Long system shutdown times
Problem Password entry is not working.
Solution • Verify that you have the correct password. Contact Technical Support to confirm if
necessary.
• Write the password on a piece of paper, exactly as it should be entered, for
reference.
• Passwords are case sensitive. Ensure that the CAPS LOCK is off.
• If your password includes numbers, use the numerical keys across the top of the
keyboard, not from the 10-digit keypad on the right side.
• Take your time and enter your password carefully. If you make a mistake, press
Enter (or Return) and start over.
• Use the Enter (or Return) key from the main section of the keyboard instead of the
Enter (or Return) key on the 10-digit keypad. These behave differently.
Problem • System takes more that 5 minutes to Quit the Application.
• System is unresponsive for more than 5 minutes.
Solution • Press and hold the Stop key and the A key together at the same time (the Stop key
is located within the left most set keys on the keyboard). This suspends the
operating system and forces the system to the ok> prompt.
• Next type sync and press Return. Messages will display about the status of the
system syncing the files, and then CPU will automatically reboot after a few
moments.