Troubleshooting – Petsafe Wireless Pet Containment System PIF-300-21 User Manual

Page 20

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What do I do if my pet’s neck
becomes red and irritated?

• This condition is due to the Contact Points irritating the skin.
Discontinue use of the Receiver Collar for a few days. If the
condition persists beyond 48 hours, see your veterinarian.
Once the skin returns to normal, replace the Receiver Collar
and monitor the skin condition closely.

Can I attach a lead to the
Receiver Collar?

• No. This can result in pulling the Contact Points too tightly
against your pet’s neck. Attach a lead to a separate, non-
metallic collar positioned above the Receiver Collar.

Why does my Receiver Collar
have a beep only mode?

• The beep only mode can be used in training your pet to his
boundary or for well-trained pets that no longer require
Static Stimulation.

Troubleshooting

The Receiver Collar is not
beeping when setting up the
Boundary Zone.

• The beep may be diffi cult to hear in a noisy environment.
• Install the Test Light as explained in the “Test Light
Instructions” section, and use it to determine the location of
Boundary Zone.
• Check that the Transmitter is set up according to directions
and install a new Receiver Collar battery within 1.5 m to 3 m
(5 ft to 10 ft) of the Transmitter.
• Re-Synchronize the System (page 22).

The Receiver Collar is not
beeping or administering a
Static Stimulation.

• Check that the Transmitter is plugged into a working outlet,
turned on, the Power Light is on, and the Transmitter controls
are set at your desired settings.
• Check Receiver battery to make sure it is installed properly.
• When replacing the Receiver Collar battery, do so within
1.5 m to 3 m (5 ft to 10 ft) of the Transmitter.
• Re-Synchronize the System (page 22).

The Receiver Collar is beeping
everywhere.

• Check that the Transmitter is plugged into a working
standard outlet, turned on, the Power Light is on, and the
Transmitter controls are set at your desired settings.
• Bring Receiver Collar within 1.5 m to 3 m (5 ft to 10 ft) of
the Transmitter to reset.
• Re-Synchronize the System (page 22).

The Receiver Collar is beeping
inside the house.

• Make sure the Transmitter is on and set up according to
the directions.
• Ensure the entire house is within the Pet Area. The
Transmitter may need to be moved to adjust the Pet Area to
include the entire house.
• If relocating the Transmitter, remove the Receiver Collar
from your pet before turning the Transmitter off.

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