CANOGA PERKINS Multiplexer 6002 - Manual (Page 29)

EdgeAccess ® Universal Chassis System
6002/6003/6004 WWDM Users Manual A-3
A.4 Extended Warranty Policy
Canoga Perkins will, at its factory location, repair all defects occurring in Canoga Perkins
products for a period of one year after the expiration of the original three-year factory warranty
for a fee equal to six (6) percent of the current list price of the product. The product must be
placed under extended warranty by written order from the customer and may be renewed for up to
three years beyond the original extension. This service is available to products purchased directly
from Canoga Perkins or through its System Integrators or Authorized Resellers.
This extended warranty will not apply to products that have been subject to misuse, neglect,
accidental damage, improper installation or maintenance, alteration or repair by anyone other than
Canoga Perkins or its authorized representative.
Inbound freight for returned units will be at the customer's expense. Outbound freight for repaired
units will be at Canoga Perkins’ expense. Repaired units will be returned to the customer in the
48 continental states by standard ground shipment unless otherwise specified, with any additional
costs for customer specified overnight or second day deliveries at the customers expense.
Extended warranty service must be arranged through the Regional Sales Manager, or the Canoga
Perkins Customer Service Department, PRIOR to the expiration of the initial Factory Warranty
period. Renewal of an Extended warranty must also be placed prior to the expiration of the
extended period A Return Material Authorization (RMA) number will be issued for each product
to be returned for service. Products returned for repair without an RMA will be refused.
Canoga Perkins reserves the right to replace defective products with comparable products, either
new or used. Repaired products will carry an added 90-day warranty if repair is made within 90
days of the expiration of the extended warranty agreement.
Purchase orders for extended warranty service must include the model number and serial
number(s) of the products to be covered.
All returned equipment, with RMA number, should be sent to:
CANOGA PERKINS CORPORATION
Customer Service Department
20600 Prairie Street
Chatsworth, California 91311-6008 USA
Business Phone: (818) 718-6300
(Monday through Friday 7:00 a.m. – 5:00 p.m. Pacific Time)
FAX: (818) 718-6312
Web Site: www.canoga.com
Email: [email protected]
24 Hour Emergency Repair Hot Line
(800) 360-6642 – in the USA