C. Crane US3R - Manual (Page 14)

Page 14 Super USB WiFi Antenna 3
FAQs and WiFi Troubleshooting
Q. My computer is not showing that the antenna is
plugged in. What is wrong?
A.
Check the connection between the antenna and the
cable to be sure they are tightly connected. If only one
USB port is available, make sure to use the main USB
cable connector, not the optional Power Boost con-
nector (single loose connector).
Q. I have Windows 7/Vista and inserted the software
CD. I clicked on “Run Autorun.exe” but nothing is
happening.
A.
Check the bottom Task Bar area for a security shield
or message that is asking permission to install the
software. Also, if your computer has a third party Fire-
wall or Virus protection installed, you may have to dis-
able it. Please read the manufacturerʼs instruction
manual.
Q. My software shows that the antenna is connected
but when I try to use my internet browser I am un-
able to view anything. What should I do?
A.
You may not have a strong enough WiFi connection.
Successful connection to a wireless network usually
requires a minimum of 2 bars of signal. If the signal is
low, you can try relocating or repositioning the an-
tenna with a better line-of-sight view to the WiFi
source; or the wireless network does not offer internet
service; or a firewall/virus protection is preventing
access.
Q. I purchased the USB WiFi Antenna and when it is
hooked up it does not improve my WiFi reception.
Is there something I can do to make it work better?
A.
Be sure that the antenna is positioned vertically in the
center of the window, if the WiFi source is outside
your location. Using the optional 30ft accessory cable,
you can mount your antenna outside and up high for
best reception. Visit
www.ccrane.com/SPC
for more
information or to purchase the 30ft cable or coaxial
sealant.
Q. Can I use a passive USB extension cable to add on
dampen the cup portion before application.
• For a porous wall or shelf, you can use the sticky
Hook and Loop material. Attach one piece to the
antenna and the other to the mounting surface.
WiFi Tips