ClassicFlame Built In Electric Furnace 39EB364GRS - Manual (Page 9)

TWO YEAR LIMITED WARRANTY
(PROFESSIONALLY INSTALLED AND/OR BUILT IN ELECTRIC INSERTS)
Twin-Star International, Inc. (the “Company”) warrants to
the original purchaser of a new professionally installed
and/or built in ClassicFlame Electric Fireplace Insert
(the “Fireplace Insert”) is free from manufacturing defects
in materials and workmanship for a period of two (2)
years from the date of original retail purchase from a
qualified/authorized Twin-Star dealer, subject to the
following terms, conditions and limitations. This warranty
is for the USA and Canada only.
I. What this limited warranty covers and for
how long
The Company warrants the Fireplace Insert to be free
from defects in material and workmanship for a period
of two (2) years from the date of original retail purchase,
as follows: replacement of defective products or parts
(with no in-home services) as further described in Part
IV below.
II. What this limited warranty does not cover
This limited warranty does not apply to
(a) replacement of Fireplace Insert light bulbs,
(b) Fireplace Insert components that have been repaired
(except by the Company or its authorized service
representatives) or otherwise altered or modified,
(c) damage, malfunction or defects resulting from
shipping or transit, misuse, abuse, accident, neglect,
incorrect installation, improper maintenance or handling,
or operation with an incorrect power source,
(d) damage from fire, water, lightning, power surges,
abnormal environmental conditions or other acts of
nature, and
(e) normal wear and tear.
The Company reserves the right to assess all warranty
claims and to determine if the claimed defects or
damages are covered by this limited warranty.
This limited warranty applies only to the original
purchaser of the Fireplace Insert from a qualified/
authorized Twin-Star dealer in the USA or Canada,
and is not transferable.
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III. What you must do to get service under this
limited warranty
IV. What the Company will do in the event of
a covered warranty claim
For valid warranty claims made prior to the second
anniversary of the date of original retail purchase, the
Company will elect in its sole discretion to either repair or
replace the covered defective product or part without charge.
If the Company is unable to repair or replace the covered
defective product or part, or if repair or replacement is not c
ommercially practicable or cannot be timely made, the
Company may elect in its sole discretion, in lieu of
replacement, to refund the purchase price for the defective
product or part. Warranty services under this paragraph do
not include on-site or in-home warranty services, and you will
be solely responsible for all expenses incurred for the removal
of the defective product or part and installation of the
replacement product or part, including, without limitation,
all labor costs and all shipping and transportation costs to
and from the Company and/or its authorized dealer or
service agent.
All warranty services will be performed solely by the
Company’s authorized dealers or service agents. On-site
or in-home services not covered by this limited warranty
may be performed at your specific request and expense,
at the Company’s customary rates for such services.
For warranty service, please contact the Company by
phone at 1-866-661-1218, or by mail at 115 SE 4th
Avenue, Delray Beach, FL 33483, USA. Please have
proof of purchase, catalogue/model, manufacturer’s
date code and serial numbers available when calling.
Proof of purchase showing the original purchase
date and location is required to obtain warranty service.
V. DISCLAIMER OF WARRANTIES AND LIABILITY
LIMITATIONS
THERE ARE NO EXPRESS WARRANTIES MADE BY THE
COMPANY OTHER THAN THOSE LIMITED WARRANTIES
DESCRIBED ABOVE. THE COMPANY DISCLAIMS ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY
APPLICABLE JURISDICTION PROHIBITS DISCLAIMER OF
IMPLIED WARRANTIES, SUCH IMPLIED WARRANTIES
SHALL BE LIMITED IN DURATION TO THE APPLICABLE
PERIODS OF TIME SET FORTH IN THE EXPRESS LIMITED
WARRANTIES DESCRIBED ABOVE.