Cobra Electronics NAVONE 5000 - Manual (Page 29)

Nothing Comes Close to a Cobra ®
Troubleshooting : Product Service
29
PRODUCT SERVICE
For any questions about operating or installing this new Cobra product, or if parts are missing
…
PLEASE CALL COBRA FIRST …do not return this product to the store.
If this product should require factory service, please call Cobra first before sending the product. This will ensure
the fastest turnaround time on any repair. If Cobra asks that the product be sent to its factory, the following must
be furnished to have the product serviced and returned:
1. For Warranty Repair include some form of proof-of-purchase,
such as a mechanical reproduction or carbon of a sales receipt.
Make sure the date of purchase and product model number are
clearly readable. If the originals are sent, they cannot be returned;
2. Send the entire product;
3. Enclose a description of what is happening with the product.
Include a typed or clearly printed name and address of where the
product is to be returned, with phone number (required for shipment).
4. Pack the product securely to prevent damage in transit. If possible,
use the original packing material;
5. Ship prepaid and insured by way of a traceable carrier such as
United Parcel Service (UPS) or Priority Mail to avoid loss in transit to:
Cobra Factory Service
Cobra Electronics Corporation
6500 West Cortland Street
Chicago, Illinois 60707 U.S.A.;
6. If the product is in warranty, upon receipt of the product, it will either be
repaired or exchanged depending on the model. Please allow approximately
3 – 4 weeks before contacting Cobra for status. If the product is out of
warranty, a letter will automatically be sent with information as to the repair
charge or replacement charge.
For any questions, please call 773-889-3087 for assistance.
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