CHEVROLET 2010 Camaro - Manual (Page 346)

STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot
be resolved by the dealership
without further help, in the U.S., call
the Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777
(English), or 1-800-263-7854
(French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available
to give the Customer Assistance
Representative:
• Vehicle Identification Number
(VIN). This is available from
the vehicle registration or title, or
the plate at the top left of the
instrument panel and visible
through the windshield.
• Dealership name and location.
• Vehicle delivery date and present
mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer’s
facility. That is why we suggest
following Step One first.
STEP THREE — U.S. Owners:
Both General Motors and your
dealer are committed to making sure
you are completely satisfied with
your new vehicle. However, if
you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to
this informal dispute resolution
program prior to filing a court action,
use of the program is free of
charge and your case will generally
be heard within 40 days. If you
do not agree with the decision given
in your case, you may reject it
and proceed with any other venue
for relief available to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves the
right to change eligibility limitations
and/or discontinue its participation
in this program.
12-2 Customer Information