Customer assistance information, Customer assistance information -1 – CHEVROLET 2009 Impala User Manual
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Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Assistance Program ..........................7-8
Scheduling Service Appointments ....................7-10
Courtesy Transportation .................................7-11
Collision Damage Repair ................................7-12
Reporting Safety Defects ................................7-16
Reporting Safety Defects to the United
States Government ....................................7-16
Reporting Safety Defects to the Canadian
Government ..............................................7-16
General Motors .........................................7-16
Service Publications Ordering Information .........7-17
Vehicle Data Recording and Privacy ................7-18
Event Data Recorders ...................................7-18
OnStar
......................................................7-19
Section 7
Customer Assistance Information
7-1