Whirlpool EV190N - Manual (Page 11)

li
you need service or assistance, we suggest
you follow these five steps:
3.
If you
need service'*'... !• Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If the electricity goes off:
Learn how long the power will be off by calling the
power company.
• If service is to be interrupted 24 hours or less, keep
the freezer closed. Most food will stay frozen.
• If service is to be interrupted longer than 24 hours,
do this:
1. Remove all unfrozen food and store in a frozen
food locker, OR...
2. Place 2 lbs. (0.9 kg) of dry ice in freezer for every
cu. ft, of freezer space. This will keep frozen foods
for 2 to 4 days. Wear gloves to protect your hands
from dry ice burns.
3. If neither food locker storage or dry ice is avail­
able, use or can perishable food at once,
• The length of time food will stay frozen depends on
several factors. For instance: a full freezer will remain
cold longer than a freezer partially filled. And a
freezer full of meat will stay cold longer than a
freezer filled with baked goods. Also, if the food still
contains ice crystals, it may be safeiy refrozen, ai-
though the quality and fiavor may be affected. Use
this food as soon as convenient. If the condition of
the food is poor or is in any way questionable, it is
wise to dispose of it.
If your freezer stops running:
• Is the power supply cord plugged into a live circuit
with the proper voltage? (See page 4.)
• Have you checked your home's main fuses or circuit
breaker box?
• is the Temperature Control turned ON?
If the compressor seems to run too long:
• Is the condenser, located on the back of the freezer,
free of dust and lint?
• Is there enough air circulation space above and in
back of the freezer?
• On hot summer days or if the room is hot, the com­
pressor will run longer to provide the correct amount
of cooling.
• If large amounts of unfrozen food have been put
into the freezer, the compressor will run longer.
2. If you need assistance'^..
Call Whirlpool COOL-LINE® service assist­
ance telephone number. Dial tree from any­
where in the U.S.:
1-800-253-1301
and talk with one of our trained Consultants. The Con­
sultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces­
sary, recommend a qualified service company in
your area.
Whirlpool
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FRANCHISED SERVICE
Whirlpool has a na­
tionwide network of
franchised TECH-CARE*
Service
Companies.
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty sen/ice,
anywhere in the United
States. To locate TECH-
CARE service in your area, call our COOL-LINE service
assistance telephone number (see Step 2) or look in
your telephone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR - SERVICE A REPAIR MAJOR - REPAIRING A PARTS
OH
WASHING MACHINES, DRYERS
A IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEO TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple ................... 999-9999
4. If you have a problem'*'...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul­
tants, or if you prefer, write to:
Mr, Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor. Ml 49022
Please include a daytime phone number in your
correspondence.
5.
If you need FSP®
replacement parts'^..
FSP is a registered trademark of Whirlpool Corpora­
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer
to Step 3 above or call the Whirlpool COOL-LINE serv­
ice assistance number in Step 2.
*lf you must call or write, please provide: model
number, serial number, date of purchase, and a com­
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.
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