Before calling for assistance, If you need assistance, If you need service – Whirlpool EV15HK User Manual

Page 11: Whirlpool, If you have a problem

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If you need serviee or assistanee, we suggest

you follow these four steps:

1. Before calling for assistance...

Performance problems often result from little things

you can find and fix yourself without tools of any kind.

If electricity goes oft:

Learn how long power will be off by calling the

power company
• If service is to oe Interrupted 24 hours or less, keep

freezer closeo Most food will stay frozen

• if service is to oe interrupted longer than 24 hours,

do this

1

.

Pemove al unfrozen food and store in a frozen

food locker OR...

2. Place 2 lbs. (0,9 kg) of dry ice in freezer for every cu,

ft, of freezer space. This will keep frozen foods for 2
to 4 days. Wear gloves to protect your hands from
dry ice burns,

3. If neither food locker storage or dry ice is avail­

able, use O' can perishable food at once

• The length of fyne food will stay frozen depends on

several factors For instance: a full freezer will remain
cold longer tt'an a freezer partially filled. And a
freezer full of meat will stay cold longer than a

freezer filled with baked goods. Also, if the food still

contains ice crystals. It may be safely refrozen, al-
rhough the guallty and flavor may be affected. Use
rhis food as scon as convenient. If the condition of
fhe food iS poor or is in any way questionable, it is
wise to dispose of it.

If freezer sfops running:
• Check to see if power cord is plugged into the

outlet.

• Check fuse bc.'X or circuit breaker,
• Check electrii. company for a power failure
• Be sure Temperature Control is turned ON,

If compressor seems to run too long:
• Check to see that condenser, located on back of

freezer, is free of dust and lint,

• On hot summe'days or if room is hot, compressor will

run longer to provide the correct amount of cooling

• If large amounts of unfrozen food have been put

nto the freezer, compressor will run longer

• Oheck to see that there is enough air circulation

space above and in back of the freezer

FvSI-' s a registered t'uaerTiork ct Whi'-'pooi
Corporation fo'’ quautv parts Look fcor this S'/mboi
of Qua'iiy w'herieve' you need a replacemerl pan
tor vour Whiripoo' appnance FSP replacement

pans whi fit right arid work right, because they are
made to me same exacting specifications used
to c olid every new Whirlpool appliance

2. If you need assistance*...

Call Whirlpool COOL-LINE ’ service assistance

telephone number. Dial free from:

Continental U.S......................... (800) 253-1301
Michigan.................................... (800) 632-2243
Alaska & Hawaii ....................... (800) 253-1121

and talk with one of our trained Consultants, The
Consultant can instruct you in how to obtain satisfac­
tory operation from your appliance or, if service is
necessary, recommend a qualified service company

n your area,

3. If you need service*...

Whirlpool has a na­

tionwide

network

of

franchised TECH-CARE"
Service

Companies

TECH-CARE

service

technicians are trained
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States.

To

locate

TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step 2) or
look in your telephone directory Yellow Pages under:

APPLIANCES - HOUSEHOLD-

ELECTRICAL APPLIANCES-

MAJOR - SERVICE & REPAIR

MAJOR - REPAIRING & PARTS

OR

WHIRLPOOL APPLIANCES

WHIRLPOOL APPLIANCES

FRANCHISED TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE

Whirlpool

r£C//-CA^f

FRANCHISED SERVICE

S K H V / C K C O M P A M K S

XYZ SERVICE CO

123 Maple

,S7'.7A7rF:

C O M I ' A M K S

XYZ SERVICE CO

999-9999

123 Maple

999-9999

OR

WASHING MACHINES. DRYERS

& IRONER5-SERVICING

WHIRLPOOL APPLIANCES

FRANCHISED lECH-CARE SERVICE

sf-:RV!cf-: roMiAMKs

XYZ SERVICE CO

123 Maple

999-9999

4. If you have a problem*...

Call our COOL-LINE service assistance telephone

number (see Step 2) and talk with one of our
Consultants, or if you prefer, write to

Mr Stephen E. Upton, Sr Vice President

Whirlpool Corporation
Administrative Center
2000 US-33 North

Benton Harbor, Ml 49022

*lf you must call or write, please provide: model

number, serial number, date of purchase, and a
complete description of the problem. This informa­

tion is needed in order to better respond to your

request for assistance.

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