ClearOne comm MaxTM EX - Manual (Page 10)

Product Return and Repair
1. Return to Seller if Purchased Through an Authorized Dealer
a. Proof of purchase date from reseller within warranty period must be provided by the end user.
b. Seller may, at its discretion, provide an immediate exchange or repair or may return the
unit to the Manufacturer for repair.
2. Return to Manufacturer
a. An RMA (return merchandise authorization) number must be issued to the end user from
ClearOne technical support.
b. The end user must return the product to ClearOne with proof of purchase (showing
purchase date) for a warranty claim, and display the RMA number on the outside of the
shipping package.
This warranty is void if:
A. The product has been damaged by negligence, accident, act of God, or mishandling, or has not
been operated in accordance with the procedures described in the operating and
technical instructions; or,
B. The product has been altered or repaired by other than the Manufacturer or an authorized service
representative of the Manufacturer; or,
C. Adaptations or accessories other than those manufactured or provided by the Manufacturer have
been made or attached to the product which, in the determination of the Manufacturer, shall have
affected the performance, safety or reliability of the product; or,
D. The product’s original serial number has been modified or removed.
NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MER-
CHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE PRODUCT.
MANUFACTURER’S MAXIMUM LIABILITY HEREUNDER SHALL BE THE AMOUNT PAID
BY THE END USER FOR THE PRODUCT. No person or entity authorized to assume any obligation
or other liability in connection with the products. No action, regardless of form, arising out of or
relating to the product or this warranty, may be brought by end user more than two (2) years after
the cause of action has accrued.
Manufacturer shall not be liable for punitive, consequential, or incidental damages, expenses, or loss
of revenue or property, inconvenience, or interruption in operation experienced by the end user due to
a malfunction in the purchased product. No warranty service performed on any product shall extend
the applicable warranty period.
In case of unsatisfactory operation, the end user shall promptly notify the Manufacturer at the
address set forth below in writing, giving full particulars as to the defects or unsatisfactory operation.
Upon receipt of such notice, the Manufacturer will give instructions respecting the shipment of the
product, or such other matters as it elects to honor this warranty as above provided. This warranty
does not cover damage to the product during shipping and the Manufacturer assumes no
responsibility for such damage. All shipping costs shall be paid by the customer.
This warranty extends only to the original end user and is not assignable or transferable. This
warranty is governed by the laws of the State of Utah, without regard to the conflicts of interests
provisions thereof.
ClearOne Communications Inc.
1825 Research Way
Salt Lake City, Utah 84119
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Appendix 17
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Appendix 16
IC Compliance
IC: 1970A-158015
Ringer Equivalence Number (REN): 0.1B(ac)
Notice
The term "IC" before the certification/registration number signifies that Industry of Canada technical
specifications were met.
This certification means that the equipment meets certain telecommunications network protective
operational and safety requirements. The Department does not guarantee the equipment will operate
to the user's satisfaction.
The REN is used to determine the quantity of devices, which may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an
incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to the line, as determined by the total RENs,
contact the telephone company to obtain the maximum RENs for the calling area.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. In some cases, the companies inside wiring associated with a single
line individual service may be extended by means of a certified connector assembly (telephone exten-
sion cord). The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by ClearOne Communications. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to request
the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.
European Compliance
This equipment has been approved in accordance with Council Directive 1999/5/EC "Radio
Equipment and Telecommunications Equipment"
See the enclosed Declaration of Conformity (DOC) that is enclosed with the equipment for full
details. Compliance of the equipment with the Directive is attested by the application of the CE mark
on the equipment.
Warranty
ClearOne Communications, Inc. (Manufacturer) warrants that this product is free of defects in both
materials and workmanship. Should any part of this product be defective, the Manufacturer agrees,
at its option, to:
• Repair or replace any defective part free of charge (except transportation charges) for a period
of two years from the date the end user is invoiced for the product, provided the end user returns
the product to ClearOne Communications or an authorized ClearOne dealer according to the
Product Return and Repair statement set forth below;
This warranty excludes assembled products not manufactured by the Manufacturer whether or not
they are incorporated in a Manufacturer product or sold under a Manufacturer part or model number.