Kenmore W10026670B - Manual (Page 7)

TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service call.
Noisy, vibrating, off-balance
Did you completely remove the yellow shipping strap with
cotter pins from the rear of the washer? See “Installation
Instructions.”
Is the floor flexing, sagging, or not level? Flooring that
flexes or is uneven can contribute to noise and vibration of
the washer. A
3 / 4 " (1.9 cm) piece of plywood under the washer
will reduce the sounds. See “Installation Instructions.”
Is the washer level? The washer must be level. See
“Installation Instructions.”
Are the front feet installed? The front feet should be
properly installed and the nuts tightened. Reset the rear
leveling legs. All four feet must be firmly in contact with
the floor. See “Installation Instructions.”
Is the load balanced? Evenly distribute the load in the
washer basket and make sure the height of the load does
not exceed the top row of basket holes.
Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash? These
are normal washer noises.
Is the washer gurgling or humming? When the washer
drains, the pump will make a continuous humming with
periodic gurgling or surging sounds as the final amounts
of water are removed. This is normal.
The washer basket moves while washing. This is normal.
Leaking
Are the fill hoses tight?
Are the fill hose gaskets properly seated? Check both
ends of each hose. See “Connect the Inlet Hoses” in the
Installation Instructions.
Is the drain hose properly installed? The drain hose should
be secured to the drainpipe or laundry tub. See “Secure the
Drain Hose” in the Installation Instructions.
Is the sink or drain clogged? Sink and drainpipe must be
able to carry away 17 gal. (64 L) of water per minute. If sink
or drainpipe is clogged or slow, water can back up out of
drainpipe or sink. Check household plumbing (laundry tubs,
faucets, drainpipe, water pipes) for leaks.
Is water splashing off the tub ring? Center the tub before
starting the washer.
Is water splashing off the load? Evenly distribute the load in
the washer basket and make sure the height of the load does
not exceed the top row of basket holes. The fill or spray
rinses can splash off the load.
Is the washer properly installed? The washer must be level.
The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs. See “Level the
Washer” in the Installation Instructions.
Dispenser operation
Did you follow the manufacturer’s directions when adding
detergent and fabric softener to the dispensers (on some
models)?
Measure detergent and fabric softener. Slowly pour
into the dispensers. Wipe up all spills. Dilute fabric softener in
the fabric softener dispenser.
Did you put powdered or liquid color-safe bleach into the
liquid chlorine bleach dispenser (on some models)?
Add
powdered or liquid color-safe bleach directly to the washer
basket. Do not use the chlorine bleach dispenser for color-
safe bleach.
Is the fabric softener dispenser clogged? Clean the fabric
softener dispenser. See “Washer Care” for details.
Did you use the Fabric Softener option (on some models)?
When using fabric softener, make sure to turn the Fabric
Softener knob to the Softener Added position.
ikWARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Washer won’t run, fill, rinse, or agitate; washer stops
Is the power cord plugged into a grounded 3 prong
outlet?
Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord? Do not use an extension
cord.
Is the indicator on the Cycle Control knob properly lined
up with a cycle?
Turn the Cycle Control knob to the right
slightly and pull to start.
Are the water inlet valve screens clogged? Turn off the
water and remove inlet hoses from the washer. Remove any
accumulated film or particles. Reinstall hoses, turn on water,
and check for leaks.