Cuisinart CRC-800 - Manual (Page 19)

1
WARRANTY
Limited Three-Year Warranty
This warranty supersedes all previous warranties
on Cuisinart ® Rice Cooker/Steamer. This
warranty is available to consumers only. You
are a consumer if you own a Cuisinart ™ Rice
Cooker/Steamer that was purchased at retail for
personal, family, or household use. Except as
otherwise required under applicable state law,
this warranty is not available to retailers or other
commercial purchasers or owners. We warrant
that your Cuisinart ® Rice Cooker/Steamer will be
free of defects in material or workmanship under
normal home use for three years from the date of
original purchase. We suggest that you complete
and return the enclosed product registration card
promptly to facilitate verification of the date of
original purchase. However, return of this product
registration card does not eliminate the need for
the consumer to maintain the original proof of
purchase in order to obtain the warranty benefits.
In the event that you do not have proof of purchase
date, the purchase date for purposes of this
warranty will be the date of manufacture.
If your Cuisinart
® Rice Cooker/Steamer should
prove to be defective within the warranty period,
we will repair it (or, if we think it necessary, replace
it) without charge to you. To obtain warranty
service, please call our Consumer Service Center
toll-free at 1-800-726-0190, or write to:
Cuisinart
150 Milford Road
East Windsor, NJ 08520
To facilitate the speed and accuracy of your return,
please enclose $10.00 for shipping and handling of
the product. Please also be sure to include a return
address, daytime phone number, description of the
product defect, product serial number (stamped
on bottom of product base), and any other
information pertinent to the product’s return.
Please pay by check or money order (California
residents need only supply proof of purchase
and should call 1-800-720-0190 for shipping
instructions).
NOTE: For added protection and secure handling
of any Cuisinart ® product that is being returned, we
recommend you use a traceable, insured delivery
service. Cuisinart cannot be held responsible for
in-transit damage or for packages that are not
delivered to us. Lost and/or damaged products are
not covered under warranty.
Your Cuisinart
® Rice Cooker/Steamer has been
manufactured to strict specifications and has
been designed for use with the Cuisinart™ Rice
Cooker accessories and replacement parts.
These warranties expressly exclude any defects
or damages caused by accessories, replacement
parts, or repair service other than those that have
been authorized by Cuisinart. These warranties
do not cover any damage caused by accident,
misuse, shipment, or other than ordinary
household use. These warranties exclude all
incidental or consequential damages.
Some states do not allow the exclusion or
limitation of incidental or consequential damages,
so the foregoing limitation may not apply to you.
California Residents Only
California law provides that for In-Warranty
Service, California residents have the option of
returning a nonconforming product (A) to the store
where it was purchased or (B) to another retail
store which sells Cuisinart products of the same
type. The retail store shall then, according to its
preferences, either repair the product, refer the
consumer to an independent repair facility, replace
the product, or refund the purchase price less the
amount directly attributable to the consumer’s
prior usage of the product. If the above two
options do not result in the appropriate relief to
the consumer, the consumer may then take the
product to an independent repair facility if service
or repair can be economically accomplished.*
Cuisinart and not the consumer will be responsible
for the reasonable cost of such service, repair,
replacement, or refund of nonconforming products
under warranty.
California residents may also, according to their
preference, return nonconforming products directly
to Cuisinart for repair or, if necessary, replacement
by calling our Consumer Service Center toll-free at
1-800-726-0190. Cuisinart will be responsible for
the cost of the repair, replacement, and shipping
and handling of such nonconforming products
under warranty.
Before Returning Your Cuisinart Product
If you are experiencing problems with your
Cuisinart product, we suggest that you call our
Consumer Service Center at 1-800-726-0190
before returning the product for servicing. Often,
our Consumer Service Representatives can help
solve the problem without having the product
serviced. If servicing is needed, a Representative
can confirm whether the product is under warranty
and direct you to the nearest service location.
*Important: If the nonconforming product is to
be serviced by someone other than Cuisinart’s
Authorized Service Center, please remind the
servicer to call our Consumer Service Center at
1-800-726-0190 to ensure that the problem is
properly diagnosed, the product is serviced with
the correct parts, and to ensure that the product is
still under warranty.