Quick tips, Aximize, Ignal – CLEAR 4G Mobile USB Users Guide User Manual
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Quick Tips
To Maximize Signal Strength
When indoors, use your Mobile USB near a window or outside wall in order to receive the
strongest signal.
If your Mobile USB is displaying a red light, it is not receiving a CLEAR 4G signal. Try moving to
a different location until the Mobile USB displays a green light.
CLEAR Connection Manager
In order to use your Mobile USB, the CLEAR Connection Manager must be running.
If you’re using a laptop with Microsoft Windows®, your CLEAR Connection Manager automatically
starts running.
If you’re using a device with a Mac® operating system, you need to open the CLEAR Connection
Manager.
Computer Doesn’t Recognize your Mobile USB?
Important Message from CLEAR
If your browser is stuck on a message from CLEAR, follow the onscreen instructions in order to
view the message and provide any requested information
If your account is past due, click the option to make a payment. You also can make a payment
through our automated payment system, by calling 888-888-3113 and selecting option 2.
Windows® USB Selective Suspend Feature Issue
During testing, it was confirmed that a known Microsoft XP issue could potentially affect the
Mobile USB.
For more information and to fix the problem, please visit the Microsoft support website:
If your computer cannot communicate with your Mobile USB, the
CLEAR Connection Manager will display “No Device Detected”.
Make sure the Mobile USB is firmly plugged into an available USB
port. If the Mobile USB is inserted correctly, you should see a green
or red light. If you don’t see a green or red light, try moving the
Mobile USB to another available USB port on your computer.
Verify that your computer recognizes your Mobile USB.
Confirm the status line no longer reads, “No Device Detected.”
You should see a message similar to “Initializing” or “Searching
the Network”.
You also can go into the Device Manager tool (on your
computer) to confirm the Mobile USB (WiMAX device) appears
in the “Network Adapters” list.