CLEAR Modem G Series User Guide - Manual (Page 25)

24
Quick Tips
Understanding the LED Lights
 LED Colors:
o
The Power LED should be blue.
o The Signal Strength and Network Indicators should be green.
 Power LED:
o The Power LED is on when the Modem is plugged in and has power.
o Troubleshooting Tips if the Power LED is not on.
 Move the Modem to a different power outlet.
 Make sure the Power Adaptor Cable is plugged in.
 Make sure the power outlet is working correctly.
 Initial Search for Service:
o
While the Modem is searching for CLEAR 4G service, the Signal Strength LEDs will blink in
a chase pattern.
o While the Modem is connecting to CLEAR 4G service, the Signal Strength LEDS all will
blink in unison.
o Once the Modem registers with CLEAR 4G service, the Signal Strength LEDS will stay lit –
the more LEDS lit, the stronger the signal strength.
o Troubleshooting Tips if the Modem doesn’t display at least two Signal Strength LED lights.
 The preferred location is near a window and away from obstructions.
 Move the Modem (not your computer) to another room, and wait 15 – 20 seconds
after the LED lights are solid green, in order to obtain the most accurate reading of
the CLEAR 4G signal.
o To optimize the signal strength in the Modem’s current location, try turning the Modem by
small ¼” increments.
o When you find the strongest CLEAR 4G signal, reconnect the Modem to your computer.
o If, for some reason, the room with the strongest CLEAR 4G signal is not where you want to
put the Modem, consider using a longer Ethernet Cable or ordering a wireless router by
logging in to your CLEAR online account.
To Maximize Signal Strength
 It’s best to position the Modem near an outside wall or window, and away from obstructions.
 If at least two LED lights are not lit, try moving the Modem to another room.