iStorage diskAshur Pro Manual - Manual (Page 16)

16
Troubleshooting
This section contains troubleshooting information for the diskAshur PRO. If
you encounter any of the following problems when using diskAshur PRO,
refer to the corresponding answers.
Q: What can I do if I forget the User PIN?
A: Use your Admin PIN to enter Admin Mode, and then create another
User PIN in Admin Mode.
Q: What can I do if I forget the Admin PIN?
A: There is no other way to retrieve the Admin PIN except a complete
reset of diskAshur PRO. After a complete reset, all data will be lost
and you will need to initialize, allocate and format the diskAshur PRO
manually.
Q: Why did the operating system not recognize the diskAshur PRO
after I enter the User Mode and completely reset the computer?
A: You need to initialize, allocate and format the diskAshur PRO
manually. For more information, refer to Initializing and formatting the
diskAshur PRO after a complete reset in this manual.
Q: How do I use the diskAshur PRO without a PIN?
A: As a full disk encryption product, the diskAshur PRO can never be
used without a PIN.
Q: What encryption algorithm is used in this product?
A: The diskAshur PRO uses AES 256-bit algorithm.
Q: Why could I not initialize, partition or format the diskAshur PRO?
A: Ensure that you have administrator privileges. You will need Admin
privileges to use the Disk Management Utility.
Q: The LED is blinking RED and I can’t enter a code. Why?
A: Somebody has tried to access the drive and the code has been
entered 10 times incorrectly (see Brute Force section of this manual).