Concord Camera Concord Eye-Q 4363z - Manual (Page 65)

63
TROUBLESHOOTING
En
POSSIBLE CAUSE
The camera is not turned on.
The camera is processing a
picture; the ready LED light is still
blinking.
Protective plastic film still in place
on the camera.
The LCD brightness level is set
too low.
Protective plastic film still in place
on the camera.
LCD is turned off.
The battery level is low.
Video playback files are missing.
The operating system may not be
allocating adequate resources to
download the pictures.
The Mini-USB cable is not
plugged into the camera.
The Mini-USB cable is not
plugged into the computer.
The computer is not powered on.
The Software is not installed on
the computer.
Software is not fully or correctly
installed on the computer.
POSSIBLE SOLUTION
Turn the camera on.
Wait until the light stops blinking
before attempting to take another
picture.
Make sure the protective plastic film
covering the LCD during shipment,
has been removed.
Increase the brightness level on
your LCD to meet your personal
needs. See p.40 for setting the
brightness.
Make sure the protective plastic film
covering the LCD during shipment,
has been removed.
Turn the LCD on, by pressing ( ).
Replace the batteries.
Install Microsoft DirectX 9. (p.49)
Reset the camera by pressing
the reset button with a pointed
object such as a pen. Reboot the
computer.
Check that the Mini-USB cable is
plugged into the camera.
Check that the USB cable is
plugged into the computer.
Turn your computer on.
Disconnect the Mini-USB cable
from the camera and the computer.
Install the camera software and
drivers. (p.49)
Disconnect the Mini-USB cable
from the camera and the computer.
Uninstall the software: Start-
Settings-Control Panel-Add/
Remove Programs. Re-install the
camera drivers. (See p.49)
SYMPTOM
The shutter button does not
work.
The LCD display is dark.
The LCD screen looks milky
and or scratched.
The LCD is not displaying
anything.
Cannot playback stored video
clips on the computer.
Camera is not responding
during picture download to the
PC.
Cannot transfer pictures to the
computer. The New Hardware
Wizard cannot locate drivers.
(Windows 98/98SE)
LCD
VIEWING VIDEO CLIPS ON THE COMPUTER (WINDOWS 98/98SE/2000)
INSTALLING SOFTWARE AND DRIVERS
DZ4363 UG(514338-02)-E 63 6/16/04, 10:21:05 AM