Microsoft Lumia 640 LTE Single Sim - Manual (Page 19)

Manufacturer’s limited warranty
1. General
Microsoft Mobile Oy (“Manufacturer”) provides this Manufacturer's
Limited Warranty (“Warranty”) for genuine Manufacturer product (the
“Product”), which Manufacturer has released for sale in Australia or New
Zealand (“Covered Countries”) since 1 January 2014.
This Warranty is distinct from any statutory rights under any mandatory
consumer protection laws of your country applicable to you. It is
intended to grant you specific, and as the case may be, additional rights,
within the limits of what is permissible under such law, and does not limit
the rights you may have under applicable statutory product warrantee
provisions. You may have other rights based on local laws during or after
the Warranty period. These rights are not excluded by this Warranty.
Australia. Our products come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are entitled to have the products
repaired or replaced if the products fail to be of acceptable quality and
the failure does not amount to a major failure.
New Zealand. Our products come with consumer guarantees that cannot
be excluded under the Consumer Guarantees Act 1993 (NZ). Under
consumer guarantees you are entitled to a replacement or refund for a
failure of substantial character and for compensation for any other
reasonably foreseeable loss or damage. You are entitled to have the
products repaired or replaced if the products fail to be of acceptable
quality and the failure does not amount to a failure of substantial
character. Where your Manufacturer product was supplied to you for
business purposes, consumer guarantees under the Consumer
Guarantees Act 1993 (NZ) will not apply.
2. Warranty
From the date the Product is sold to an end-user for the first time, as
evidenced by the original proof of purchase, in this Warranty,
Manufacturer Warrants the Product is free from defects in materials and
workmanship (“Defect”) as follows:
(i) Twenty four (24) months for the main device;
(ii) Twelve (12) months for accessories sold separately or included in the
sales pack of the main device excluding batteries, covers, cables and
chargers; and
(iii) Six (6) months for all batteries, covers, cables and chargers,
unless otherwise specified in the Product user guide.
If you wish to claim under this Warranty during a Warranty period,
Manufacturer will, in a reasonable time, remedy the Defect free of charge
by either repairing or replacing the defective Product or the defective
part of it at its option provided that you have informed Manufacturer of
the Defect before the Warranty period expires. When repairing or
replacing your Product, Manufacturer may use new or re-conditioned