Progressive Industries EMS-LCHW50 - Manual (Page 12)

Progressive Industries Warranty
Progressive Industries warrants its products are free from defects in materials and
workmanship for the life of the unit. This is in lieu of all other warranties,
obligations, or liabilities expressed by the company. In the event that a properly installed
EMS proves defective under normal use, Progressive Industries will repair or replace the
device at its discretion.
The hardwired EMS product was specifically designed to be modular; therefore, any part
of the EMS can be replaced without removing the entire unit. For Technical Support,
please call (919) 462-8280. In order for the on-call Technician to troubleshoot the
problem(s) you are experiencing and render the best possible solution, it is necessary that
you be at your RV when you place your call.
Once Technical Support has properly diagnosed the problem, if any, a replacement part
will be sent to you. Do not remove the damaged part unless instructed to do so. This will
aid you with the installation of the replacement part(s).
When you receive your replacement part(s), inside the box will be a return address label.
Simply use the same box and the return label to return the damaged part(s).
The address below is strictly a mailing address. Please do not attempt to visit our facility
during business hours as the company is not staffed, nor equipped to handle on-site repair
work. All returns must be routed through Technical Support.
Progressive Industries, Inc.
414B Airport Boulevard
Morrisville, North Carolina 27560
The unit being returned must be properly packaged with the postage paid and include the
following information:
1) Date of purchase.
2) A detailed explanation of the problem/defect.
3) Your Name
4) Return Address and Phone Number
Progressive Industries cannot assume responsibility for acts of God, alterations,
shipping/handling, or any other factors not under the control of Progressive Industries.
Progressive Industries has no responsibility for installation, personal injury, property
damage, incidental, contingent, or consequential damages of any kind resulting from
defects or failure of the unit to function.
The remedy for breach of this warranty is limited to the repair or replacement of the
defective product at Progressive Industries’ option. In no case shall the liability
prescribed by law exceed the purchase price. Some states do not allow exclusion or
limitation of incidental or consequential damages or allow disclaimers, modifications or
limitations on how long a warranty lasts; therefore, the above warranties may not apply to
you. This warranty gives you certain legal rights, and you may have other rights, which
may vary from state to state.
(Revision E)