Compaq XL280 - Manual (Page 67)

P RESARIO N OTEBOOK M AINTENANCE AND S ERVICE G UIDE 1800 S ERIES T ROUBLESHOOTING 31
Presario 1800/1800T Series
Models: XL280, XL380, XL381,
and XL390
Printer Solutions
If you experience problems printing, run a printer self-test. Refer to the documentation
provided with the printer for instructions. If the self-test fails, the problem is associated
with the printer, not the Notebook. To diagnose other printing problems, refer to the
printing section of the application documentation.
Printer
Problem Probable Cause Solution(s)
Printer will not turn on. The signal cable may not be
connected properly, or the
printer is unplugged.
Make sure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Printer will not print. Printer is not turned on or is
offline.
Turn the printer on and set it to
online.
Paper tray is empty. Fill the paper tray with paper and
set the printer to online.
The device drivers for the
application are not installed.
Refer to the printer
documentation to install the
correct printer driver.
Printer is set up for a
network, but is not connected
to the network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Printer prints garbled
information.
Correct printer drivers are not
installed.
Refer to the printer
documentation to install the
correct printer driver.
Cable is not connected
properly.
Make sure that the printer signal
cable is properly connected to the
Notebook.
Cable is defective. Replace the printer cable and
retest.