Sending a call to a voice message system – Cisco IP Phone 7945G User Manual
Page 37
Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0
29
Tips
•
If your phone has on-hook transfer enabled, complete the call by hanging up.
•
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again
places the call on hold.
•
You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.
Sending a Call to a Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system.
Depending on the type of call and your phone configuration, you can also use iDivert to send the call
to another party's voice message system.
•
If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either
to your own voice message system or to the original called party’s voice message system. Your
system administrator must make this option available to you.
•
If the call was sent to you directly (not transferred or forwarded to you), or if your phone does
not support the option described above, using iDivert redirects the call to your voice message
system.
Transfer two current calls
to each other
(direct transfer) without
staying on the line (SCCP
phones only)
1.
Scroll to highlight any call on the line.
2.
Press Select.
3.
Repeat this process for the second call.
4.
With one of the selected calls highlighted, press DirTrfr. (To
display DirTrfr you might need to press more.)
The two calls connect to each other and drop you from the call.
Note
If you want to stay on the line with the callers, use Join instead.
Redirect a call to a voice
message system
Press iDivert. For more information, see
If you want to...
Then...
Send an active, ringing, or on-hold call
to a voice message system
Press iDivert. One of two things occurs:
•
The call is transferred to your voice message system.
•
Your phone screen displays a menu that allows you to
choose between your voice message system or the voice
message system of the original called party. Choose an
option to redirect the call.
If you want to...
Then...