Connect Tech JB2 - Manual (Page 14)

1-8 Chapter 1: Introduction
Titan/cPCI User’s Manual, ver. 0.00
RMA Overview
Connect Tech products requiring warranty or non-warranty
repairs need an RMA number. To obtain a Return Merchandise
Authorization (RMA) Number please contact:
Connect Tech Inc.
Technical Support
42 Arrow Road
Guelph, Ontario, Canada N1K 1S6
Phone: 519-836-1291
Toll: 800-426-8979 (North America only)
Facsimile: 519-836-4878
Email: [email protected]
FTP: ftp.connecttech.com
HTTP: //www.connecttech.com
Once you have obtained an RMA number please follow these steps:
1. Include with the product:
proof of purchase (including date of purchase)
serial number
problem description
RMA number.
2. Clearly display the RMA number on the external packaging.
3. International customers must state on all shipping documents
and packages, “Canadian Goods in Origin being returned for
in/out of warranty repair”.
4. Please refer to the Limited Warranty for further restrictions or
requirements.
Note:
1. Please pack the item for repair securely and ship it prepaid
and insured. Connect Tech is not liable for damage or loss
to the product due to shipping.
2. Connect Tech will not accept items for repair without an
RMA number.
3. Connect Tech will not accept items for repair shipped freight
collect.
Your Titan/cPCI adapter is very sensitive to static electricity.
Make sure you wear an anti-static wristband before you remove
the adapter from your computer. When you remove the board
from your computer, handle it only by the edges and place it on
the anti-static bag or an anti-static mat