Dansons Group V-50 - Manual (Page 35)

Can adian Comfort Industries V05 35 VULCAN “V” SERIES OWNERS MANUAL
Copyright 2005 Dansons Group Inc.
T
ROUBLE
S
HOOTING
Proper cleaning, maintenance and the use of quality pellets will prevent the more common stove operational
problems. However, when your stove is simply operating poorly or not at all, the following trouble shooting tips may
be helpful.
WARNING: Disconnect the electrical cord prior to opening the sides of your stove for any inspection, cleaning,
maintenance or service work.
NEVER perform any inspection, cleaning, maintenance or service on a HOT STOVE.
PROBLEM SOLUTION
Orange, lazy
* Clean out the burn grate and burn pot.
flame. * Check the ash traps, clean as needed.
* Check exhaust system, clean as needed.
Window soots.
* Check outside air and exhaust screens, unplug if necessary.
* Check to make sure the main door and ash door are tightly closed.
Pellets build up
* Check main and ash door gaskets, replace if worn.
in burn grate. * Check pellet. Replace if moist, wet, dirty or high in ash or "fines".
* Check with Dansons Customer Service.
Fire goes out.
Fans will not run
* Check to see that your stove is plugged in and electricity is flowing
when START from the electrical outlet.
button is pushed. * Check with Dansons Customer Service.
Pellets will
* Hopper is empty, fill the hopper.
not feed. * Fuel switch has not been pushed to "on".
* Auger system or controls need service.
* Exhaust system is plugged. Clean chimney.
* Check with Dansons Customer Service.
Stove runs 30
* Start up fire did not catch, light new fire.
minutes then * Check with Dansons Customer Service.
shuts off.
Fans do not shut
* Check with Dansons Customer Service.
off when stove
cools down.
Ash and/or
* Check and correct any leaks in the exhaust system.
pellet dust * Take more care in handling ashes, cleaning the window glass,
in the house opening the doors slower and pouring pellets into the hopper.
* Check with Dansons Customer Service.
CAUTION: The electrical, auger and heat control components of your stove are not owner serviceable. Contact
your local Specialty Retailer, Certified HVAC Service Depot, or Dansons Group Inc. Customer Service
Department at 1-866-456-9269 for proper diagnosis of problems and service of those components.
Note: There may be a charge for all travel, labor and parts on service calls.