Austin Hughes IGM-03 - Manual (Page 74)

www.austin-hughes.com UM-IGM-03-Q314V1 P.69
Part X. Troubleshooting
1. GUI shows a certain level EC Box disconnected
Step 1
- EC Box power off ?
Check the EC Box is power ON or not
Step 2
- EC Box level setting duplicated in the same Master IP group ?
Check and make sure EC Box level is unique and not duplicated in the same Master IP group.
( Please refer to user manual < 1.5 > for details )
The other EC box with same level shows “ Searching “ in < Overview > page
Step 3
- This level EC Box is enabled in < Setup > page but not connected to the daisy chain ?
Make sure to enable the EC Box in < Setup > page ONLY when it is connected to the
daisy chain
2. GUI shows from a certain level EC Box to the last one disconnected
Step 1
- Cable disconnected, loose or defective ?
Check the Cat. 5 / 6 cable connection between the first disconnected EC Box and the previous one.
Make sure the connectors are firmly attached. And check if any defects on your cable or not. If yes,
replace a new one.
Step 2
- The first disconnected EC Box failed ?
Unplug the Cat. 5 / 6 cable on the first disconnected EC Box, then plug it to the second disconnected
EC Box to check if the problem caused by the first disconnected EC Box
3. GUI shows the whole group of EC Boxes disconnected
Step 1
- Cable disconnected, loose or defective ?
Check the Cat. 5 / 6 cable connection to EC Boxes and network device. Make sure the connectors are
firmly attached. And check if any defects on your cable or not. If yes, replace a new one.
Step 2
- Master EC Box failed ?
i. Check if the network setting of the Master EC Box is correct or not. If duplicate IP address is in
the network, it may cause such problem
ii. Disconnect the Master EC Box from the network and try to direct connect the Cat. 5 / 6 cable
from the < LAN > port to a computer network port and use IP Setup Utilities to check if Master
EC Box can be found or not. If it cannot be found, the Master EC Box may be failed
EC Box Disconnection