Electrocompaniet ECD1 V1 - Manual (Page 7)

7
If Service is needed
Your dealer will have all relevant information regarding the service station in
your area, and will ensure that your unit is serviced with minimum delay. It is
our general policy to have your unit returned to you within five working days.
This is an average time, and can vary locally, depending on the workload at that
particular service station. If, for some reason, there are no service facilities
available in your country, please ship the unit to the following address:
Electrocompaniet as,
Breivikveien 7,
N-4120 Tau,
Norway
Service department: [email protected]
Web: www.electrocompaniet.com
The end user is responsible for all shipping charges, insurance, re-importation
and duty charges. When shipping a product to the factory for service, always
include the following:
1. A sales slip or other proof of purchase if repair is claimed under warranty
.
2. A proforma invoice with value of goods, stating that the amplifier is retur-
ned to Norway for repai
r
.
3. An accompanying letter describing faults, symptoms, or problems with the unit.
4. Always ship the unit in its original carton and packaging material to
prevent damage in transit.
Electrocompaniet will not cover damages incurred in transit. If you require
further information concerning the operation of the unit, or if you have any
questions related to service, please do not hesitate to contact your dealer or
your national distributor.